Shipping Information

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 *Please Note: We ship all domestic and international orders from our warehouse here in South Australia. While we have no control over it, we understand some of our international customers (particularly those in the UK, Europe and Canada) can be subject to importing/customs fees. ioMerino is not liable for any additional charges and it's the purchaser's responsibility to look into such charges prior to ordering with us. For more info please contact your local postal or customs offices and see the 'Additional Shipping Charges' below. 

Shipping Policies

All orders are shipped using express shipping couriers. All couriers we use provide tracking details whereby you can track your order easily and in a timely manner. Your signature may be requested upon delivery.  Orders received by midday, Australian Eastern Standard Time (AEST), will be dispatched the same day. Orders placed on a weekend day, will be processed within 24 hours of the next business day.


Standard Shipping Charges

Free shipping on all orders greater than $100AUD/ USD and €100 EURO, this will be applied automatically when purchasing.

For all other orders, shipping is $9.50 AUD/ USD and €9.50 EURO.

This rate does not include any third party fees (customs duties, taxes, other fees).


Delivery Companies

We use the world’s leading delivery companies - DHL for international deliveries and Star Track, Toll Ipec and Express Post for Australian deliveries.
Your signature may be requested upon delivery

 

Shipping Time

Australian orders are expected to be delivered within 1 - 4 business days, if placed before midday Monday – Friday.
International orders are expected to be delivered within 2 - 6 business days. This can be subject to custom delays and events beyond our control.
Any delivery date or time specified by ioMerino is an estimate only and we’re not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Due to customs requirements, we can’t deliver to PO boxes outside of Australia and require either a business or personal street address.


Additional Shipping Charges

Please note we ship all domestic and international orders from our warehouse here in South Australia. 

Any items sent outside of Australia may be subjected to taxes such as customs duties, VAT, custom processing fees and related administration fees within your country.
ioMerino is not liable for payment of these charges. It’s the purchaser’s responsibility to understand any possible additional charges before purchase.
We’ve considered additional charges when pricing our clothing for international sale, so even with importing fees your purchase should still represent excellent value for money.
Customs authorities require that we state the value of your order directly on your package.
For more information on possible additional shipping charges, please contact your local customs or postal authorities prior to your purchase for clarification on any importation costs.

 

Shipping Address

Due to customs’ requirements we cannot deliver to PO boxes outside of Australia and require either a business or private street address.

 

Enquiries

Our customer service team are available during business hours and can be contacted for any queries on:

Email our friendly customer service team here 

P: (Australia) +61 8 8209 4198

P: (USA) 866 459 2775