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Gift Card FAQs and Terms & Conditions

ioMerino Gift Cards

ioMerino gift cards expire 3 years from purchase date (in line with Australian consumer law, which requires gift cards are sold with a mandatory minimum expiry period of three years)

There are no additional processing or transaction fees.

Cannot be replaced or redeemed for cash.

Gift cards are issued and redeemed in Australian Dollars. 


How do I use my gift card? 

Gift cards are delivered by email and contain instructions to redeem them by entering its unique code at the checkout. A gift card holds a balance, which can be spent over more than one order.

The ioMerino Gift card can be loaded on to Apple Wallet Passes on your iOS devises in the Apple Wallet. You can check your gift card balance through the Apple Wallet Pass. 

ioMerino gift cards are only valid on iomerino.com

Gift cards are issued and redeemed in Australian Dollars. 


Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card. However Gift cards cannot be reloaded.


Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Gift cards are issued and redeemed in Australian Dollars. 


How do I check the balance of my gift card?

If your gift card was purchased under your customer account, then you can check the balance by using the link provided in the gift card email. If you don't have an account, email our friendly customer service team and they can help you out. 


Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.


Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.


Can I apply a discount code when I purchase a gift card ?

Discount codes and store credit cannot be applied when you are purchasing a gift cards.  


Can I use my gift card and a discount code on my order?

Yes, gift cards are a form of payment.


Lost your gift card?

If you've lost your gift card code or need to check the balance, email our friendly customer service here,and we'll help you out. 


Terms of Use

ioMerino may refuse, suspend, or cancel any gift card in cases where there is suspicion of fraud, alteration, or violations of law or these Terms & Conditions.