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Ordering and Shipping Information

We ship all domestic and international orders from our warehouse here in South Australia. While we have no control over it, we understand some of our international customers (particularly those in the UK, Europe and Canada) can be subject to additional importing and customs fees. ioMerino is not liable for any additional charges, and it's the purchaser's responsibility to look into such charges prior to ordering with us. For more info, please contact your local postal or customs offices and see the 'Additional Shipping Charges' below. 

 

Shipping Policies

All orders are shipped using express shipping couriers. All couriers we use provide tracking details whereby you can track your order easily and in a timely manner. Your signature may be requested upon delivery. 

All orders are processed in Australian Dollars. 

 

How long does shipping take?

Orders received before 12 pm AEST, Monday to Friday - We will dispatch your order from our warehouse on the same day.

Orders received after 12 pm AEST, Monday to Friday – We will dispatch your order from our warehouse on the following business day (Monday - Friday).

You will receive an email confirming your order once payment has been approved and another email with your tracking information once your order has been processed and dispatched (weekdays only).

Once your order has been dispatched -

Australian orders will be delivered in 1 - 4 business days.

International orders are expected to be delivered within 2 - 6 business days. This can be subject to customs delays and events beyond our control.

 

We use the world’s leading delivery companies - DHL for international deliveries and Star Track, Toll Ipec and Express Post for Australian deliveries.
Your signature may be requested upon delivery.

If you place your order over the weekend or on a public holiday, it will be duly processed and sent out the next business day (Monday - Friday).

Peak periods during sale and holiday periods can experience longer delivery times; please allow 3-5 business days.

Please note: Any delivery date or time specified by ioMerino is an estimate only and we’re not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

 

How much does shipping cost? 

Australia and New Zealand: 

Free shipping on all orders greater than $100 AUD applied automatically when purchasing.

For all other orders, the flat delivery rate is $10 AUD.

This rate does not include any third party fees (customs duties, taxes, other fees).

 

International orders:

Please note we ship all domestic and international orders from our warehouse here in South Australia. 

All orders are processed in Australian Dollars. While the content of your cart is displayed in your nominated currency, you will check out in AUD with the most up to date exchange rate.

Due to customs requirements, we can’t deliver to PO boxes outside of Australia and require either a business or personal street address. 

 

Asia:

Free shipping on all orders greater than $200 AUD applied automatically when purchasing.

For all other orders, the flat delivery rate is $15 AUD.

This rate does not include any third party fees (customs duties, taxes, other fees).

Countries include:

Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

 

USA:

Free shipping on all orders greater than $200 AUD applied automatically when purchasing.

For all other orders, the flat delivery rate is $15 AUD.

This rate does not include any third party fees (customs duties, taxes, other fees).

 

Canada:

Free shipping on all orders greater than $250 AUD applied automatically when purchasing.

For all other orders, the flat delivery rate is $25 AUD.

This rate does not include any third party fees (customs duties, taxes, other fees).

 

Europe and UK:

Free shipping on all orders greater than $250 AUD applied automatically when purchasing.

For all other orders, the flat delivery rate is $25 AUD.

This rate does not include any third party fees (customs duties, taxes, other fees).

Countries Include:

England, Northern Ireland, Scotland and Wales

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

 

Addition charges:

Any items sent outside of Australia may be subjected to taxes such as customs duties, VAT, custom processing fees and related administration fees within your country.
ioMerino is not liable for payment of these charges. It’s the purchaser’s responsibility to understand any possible additional charges before purchase.
We’ve considered additional charges when pricing our clothing for international sale, so even with importing fees your purchase should still represent excellent value for money.
Customs authorities require that we state the value of your order directly on your package.
For more information on possible additional shipping charges, please contact your local customs or postal authorities prior to your purchase for clarification on any importation costs.

 

Shipping Address

Due to customs’ requirements, we cannot deliver to PO boxes outside of Australia and require either a business or private street address.

Shipping is currently unavailable to a select group of countries due to postal restrictions. If your country is not listed but you can’t bear to live without your favourite ioMerino products, get in touch with our customer service team here, and we will try and help you out. 

 

Where is my order? 

Once your order is shipped you will receive a confirmation email from ioMerino.com which will include your tracking number. 

If you are unable to locate your tracking number, or if you have any questions about your shipped order please contact us here.

   

Change or Cancel an Order

Regrettably, it’s very difficult for us to change your order including sizing, colours, add or remove products or discount codes or changing shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within a couple of hours of receiving them. If a change is necessary, let us know and we’ll do our best to help.

All discount codes must be used at the checkout at the time of the sale and cannot be applied once the sale is finalised.

 

Shopping Bag / Cart

Please note that placing an available item in your shopping cart does not reserve that item. Available products are only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order. 

 

Disappeared items from the shopping bag

An item might disappear from your cart for one of the following reasons:

  1. The item is out of stock on ioMerino.com

  2. The item is no longer available on ioMerino.com

 

Enquiries

Our customer service team are available during business hours and can be contacted for any queries on:

Email our friendly customer service team here 

P: (Australia) +61 8 8209 4198

P: (USA) 866 459 2775 (phone mail service)

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Fabric Guide

While Merino is an amazing natural fibre, not all Merino fabrics are created equal. At ioMerino, we make our own fabrics, using only the best quality fibres, and to very specific specifications that make the most of the natural benefits of Merino. All of them are 'Merino rich’. No cheap blends passed off as Merino. No cheaper scratchy fibres or synthetic substitutes to save money. No unethical production. And each fabric is made for a specific purpose. So if you see something with a small amount of elastase or nylon added, you can be sure it absolutely needs to be there to enhance the natural stretch and durability. 

It took every bit of our 140 years of experience in the wool industry to perfect our fabrics, but we think you’ll agree the end result was more than worth the effort.

Ethically Made. Ethically Sourced. Perfectly Natural. 

 

Altitude / Zodiac

Lightweight 170gsm 96% Australian Merino Wool with 4% elastane for extra stretch and comfort. A MicroMerino® Fabric. 

 

Ultra / Universal

Lightweight 160gsm 83% Australian Merino Wool blended with 12% nylon blended for extra durability and 5% Elastane for stretch and comfort.

 

Chaser

Midweight 265gsm 96% Australian Merino Wool with 4% elastane for extra stretch and comfort. A MicroMerino® Fabric. 

 

Summerino - Keystone 

Ultra Lightweight 150gsm 100% Australian Merino Wool. A MicroMerino® Fabric. 

 

Merino Compression

Midweight 280gsm 76% Australian Merino Wool, 15% Elastane and 9% Nylon for extra stretch and compression properties.

 

Vital

Ultra lightweight ribbed 155gsm 100% Australian Merino Wool. A MicroMerino®  Fabric. 

 

Summit

Outer Weight 280gsm Fleece 100% Australian Merino Wool. MicroMerino®  Fabric. 

 

Pinnacle

Midweight 260gsm 100% Australian Merino Wool. A MicroMerino®  Fabric. 

 

Elemental 

Midweight 260gsm waffle texture 100% Australian Merino Wool. A MicroMerino®  Fabric. 

 

Stride / Glacier / Velocity

Midweight 255gsm French Terry 100% Australian Merino Wool. A MicroMerino®  Fabric. 

 

Natural Merino Wool benefits: