If you’re trying to purchase sale items, your discount code will not work as we don’t allow further discounts during a sale, unless stated otherwise. Discount codes are also not to be used in conjunction with any other codes, discounts or offers.

If you’re having troubles checking out in your shopping cart, read through the following troubleshooting tips:
1. If your cart is clearing every time you try to place an order, we’d suggest trying on another web browser and another device (i.e. your smartphone, a laptop, a different computer etc) as sometimes our website is sensitive to certain browsers and devices. It might also be worth clearing your cookies and cache.

Regrettably, it’s very difficult for us to change your order including sizing, colours, adding or removing products, adding discount codes or changing shipping address, once it has been placed.
We aim to ship all orders as fast as possible so our warehouse is processing them within a couple of hours of receiving them. If a change is necessary, let us know and we’ll do our best to help.
All discount codes must be used at the checkout at the time of the sale and cannot be applied once the sale is finalised.

We don’t hold any additional stock other than what’s on the website, so if your size isn’t available online then it is most likely sold out. Generally, if it’s a sale item, we won’t be restocking at this stage, but if it’s a full priced item then let our team know and while we can’t guarantee anything, we’ll do our best to get your size back in stock.

All orders ship from Australia. For orders outside of Australia, please know any customs/import/handling fees in your country are your responsibility. For more info, click here

Sale items are final and cannot be refunded so please choose carefully.

We recommend you check out our size and fit guide here.

If you need more help, please don't hesitate to contact our friendly customer care team here.

Need a quick, easy guide to working out which layer and size is best for you, where you’re going and what you’re doing? Look no further, click here for our super simple guide on what to wear.

ioMerino may be naturally stink-resistant, but you’re still going to want to wash it every now and then, so here are a few tips on how best to keep it in tip-top condition.

We love sale time here at ioMerino, but please keep in mind sale items are final and cannot be refunded, so please choose carefully.

For all other stock, we offer a 60 day Absolute Love Guarantee, so if you’re not happy with your purchase for whatever reason, you can send it back to us within 60 days for an exchange or refund.

For your convenience we have an international and an Australian return address.

For more info on our Returns Policy, click here.

Here at ioMerino, we’re dedicated to making gear that’s warm, comfortable AND great quality, so while faulty garments are rare, we’re the first to admit they can happen. We hold a one year warranty on our products with anything after that being considering wear and tear.

If you believe you’ve received a faulty garment, send us a couple of pictures of the defect (smartphone quality is fine) and we’ll evaluate the fault with our Production Team. Once we’ve deemed it’s a manufacturing fault and not wear and tear, we’ll do our best to replace the garment for you. In circumstances where the garment is no longer available, we’ll offer you a refund or store credit.

The fact Merino is a natural fibre is, on one hand, the exact reason it’s so sought after. But on the other hand, it’s naturally not as durable as manmade synthetics, so it’s not hugely uncommon to notice small holes in your Merino from time to time.

Depending on how big the hole is of course, it shouldn’t actually affect the warmth or performance of the garment. In fact, we put together an article that highlights why this is the exact feature that makes it more than, not less than. We’d suggest having a read through it here prior to contacting us about holes.

We don’t usually hold any additional stock other than what’s on the website, so if your size isn’t available online then it is most likely sold out. Generally, if it’s a sale item, we won’t be restocking at this stage, but if it’s a full priced item then let our team know and while we can’t guarantee anything, we’ll do our best to get your size back in stock.

We recommend you check out our size and fit guide here.

If you need more help, please don't hesitate to contact our friendly customer care team here.

As far as production goes, it’s a slightly involved answer, but we’re extremely passionate about doing the right thing by the environment and the people (and creatures!) who help us make our clothes each step of the way, from ‘sheep to shelf’. Our wool is sourced here in Australia, it’s washed and combed in Thailand, knitted into fabric in Australia, then cut and sewn to our Australian design specifications in Fiji where we use a fully unionized and ethical manufacturing company.

ioMerino may be naturally stink-resistant, but you’re still going to want to wash it every now and then, so click here for a few tips on how keep it in tip top condition. Learn more about wash, drying, storing and potential Merino wool pilling.

ioMerino is predominantly sold online at ioMerino.com with the exception of a selected group of boutique, independent retail outlets who love adventure and the outdoors as much as we do. View our Store Locator to check out our current locations.

If you’d like to see ioMerino in a store near you, feel free to get in contact with us and let us know the name of your local store and we’ll do our best to get some gear in there soon.

We ship domestically and internationally from our warehouse here in South Australia using DHL, Toll, Star Track and Fast Way.

All orders are processed in Australian Dollars. While the content of your cart is displayed in your nominated currency, you will check out in AUD with the most up to date exchange rate.

Australia - Flat delivery rate is $15, or free for all order over $100.

USA and Asia- Flat delivery rate is $15 AUD, or free for all order over $200 AUD.

Canada/ Europe/ UK - Flat delivery rate is $25 AUD, or free for all order over $250 AUD.

(Please note, if you’re in Europe, the UK or Canada, customs/importing/handling fees will most likely apply, so please look into such fees prior to ordering with us as ioMerino is not liable for such charges.)

Due to customs requirements, we cannot deliver to PO boxes outside of Australia and require either a business or personal street address.

Standard shipping within Australia is usually delivered 2-7 business days depending on your location. (Excludes custom and selected printed items which usually take a few extra days.)

Express shipping within Australia is usually delivered 1-4 business days depending on your location. (Excludes custom and selected printed items which usually take a few extra days.)

NOTE: This may be longer over the Christmas and New Year period due to the public holidays.

International orders:

International standard shipping outside of Australia is usually delivered 7-21 business days depending on your location. (Excludes custom and selected printed items which usually take a few extra days.)

International express shipping outside of Australia is usually delivered 2-6 business days depending on your location. (Excludes custom and selected printed items which usually take a few extra days.)

NOTE: This may be longer over the Christmas and New Year period due to the public holidays.

Delivery can be subject to custom delays and events beyond our control. Any delivery date or time specified by ioMerino is an estimate only and we’re not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. For more information on our Shipping Policy, click here.

Christmas deliveries: As Christmas approaches, the holiday season will be in full swing and what this means is the chaos of Christmas mail.  We would like to advise that all orders intended for Christmas and New Year should be placed before Wednesday 13th December.

While customs/importing/handling fees are entirely out of our control and we’ve done our best to give you the heads up that they may apply in certain countries, we’ll endeavour to do what we can to help you in this situation, so please contact us if necessary. However, ioMerino is not liable for any additional fees. We use a third party shipping company who are obliged to declare your order value in AUD on your package as a customs requirement.

ioMerino is predominantly sold online at ioMerino.com with the exception of a selected group of boutique, independent retail outlets who love adventure and the outdoors as much as we do. View our Store Locator to check out our current locations.

If you’d like to see ioMerino in a store near you, feel free to get in contact with usand let us know the name of your local store and we’ll do our best to get some gear in there soon.

ioMerino HQ, located in South Australia is our head office only. We do not hold any stock and cannot make sales from our office. All orders are processed in an offsite warehouse.

If you’d like to see ioMerino in the flesh, check out some of the stores we’re stocked at here.

Further assistance, please email our friendly team .

For further assistance, feel free to contact us below.

Email our friendly team here.

or

PH: Australia: +61 8 8209 4198 | United States: 866 459 2775. We will  be out of office between December 22nd – January 3rd so if it is urgent please email our friendly team here, or leave a message and we’ll get back to you as soon as possible.

Please note our Head Office is located in Adelaide, South Australia, so are in the Australian Central Daylight Time Zone (ACDT).

Please be patient with us over holiday period as we’ll most likely be out having some awesome adventures of our own!

Read more about becoming an ioMerino ambassador here.

Or share your adventure stories with us for the chance to win a $50 ioMerino Voucher.  Find out about our ‘Share Your Adventure’ program here. 

For anything else please contact our team directly.