If you’re trying to purchase sale items, your discount code will not work as we don’t allow further discounts during a sale, unless stated otherwise. Discount codes are also not to be used in conjunction with any other codes, discounts or offers.

If you’re having troubles checking out in your shopping cart, read through the following troubleshooting tips:
1. If your cart is clearing every time you try to place an order, we’d suggest trying on another web browser and another device (i.e. your smartphone, a laptop, a different computer etc) as sometimes our website is sensitive to certain browsers and devices. It might also be worth clearing your cookies and cache.

2.If you’re unable to log in to your ioMerino account, you can check out as a guest. The only difference this will make is that the details from your last order (i.e. delivery address, contact number) won’t automatically be populated.

3.If all else fails, get in contact with our Customer Service team and let them know the issues you’re having (wherever possible, screenshots are a big help!) and we’ll do our best to help you. If you’re in Australia, send us an email with the products you’re trying to purchase including the colour and sizes, your delivery address and best contact number and we can give you a call at a suitable time for payment details. Note: We unfortunately cannot do this for our international customers unless you wish to pay in Australian Dollars.

Regrettably, it’s very difficult for us to change your order including sizing, colours, adding or removing products, adding discount codes or changing shipping address, once it has been placed.
We aim to ship all orders as fast as possible so our warehouse is processing them within a couple of hours of receiving them. If a change is necessary, let us know and we’ll do our best to help.
All discount codes must be used at the checkout at the time of the sale and cannot be applied once the sale is finalised.

We don’t hold any additional stock other than what’s on the website, so if your size isn’t available online then it is most likely sold out. Generally, if it’s a sale item, we won’t be restocking at this stage, but if it’s a full priced item then let our team know and while we can’t guarantee anything, we’ll do our best to get your size back in stock.

All orders ship from Australia. For orders outside of Australia, please know any customs/import/handling fees in your country are your responsibility. For more info, click here

Sale items are final and cannot be refunded so please choose carefully.

ioMerino Size Guide

Click here to learn more about our different fits and how to choose the size that's right for you.

We strive to make all our products true to size. The sizing charts below are general and not garment specific, but hopefully, it will give you some guidance when choosing your size. In instances where you’re perhaps in between two sizes then take a look at our recommendations below.

For further assistance with sizing, contact us here.

If for some reason you are not 100% satisfied with the size you chose, we’ll happily offer an exchange, refund or store credit on any non-sale garments. For more about our refunds and exchange policy, click here. 

 Men's General Size Chart

Men's Summit Zip Hoodie

Measurements in cm. 

Measurements include ribbed hem.

Sleeve length from pit to hem.

Men's Tracksuit Pants 

Outside Leg measurement (including waist band).

Men's Pace Compression Leggings - Original

Outer leg length measure from top of waist to ankle.

Measurements in cm.

 Men's Stride Track Pants

Leg length measurement includes ankle cuff.

Women's Size Conversion Chart

Women's Size Chart - Altitude 'Contact Fit'

The Altitude range is designed to be a tight, but comfortable, fit. If you size up it will give you a little extra room, but it will still hug your body as that’s what this range is designed to do. If you want a looser fit consider the Ultra or Universal range. 

Women's Size Chart - Universal and Ultra 'regular fit'

These garments are designed true to size, but going up a size in the Ultra will give it a slightly looser fit, whilst remaining sporty. The Universal is already designed as a more casual fit. 

Women's Summit Zip Hoodie

Measurements in cm. 

Measurements include ribbed hem.

Sleeve length from pit to hem.

Women's Stride Tracksuit pants

Measurements do not include the ankle cuff. 

Please keep in mind the style of these pants is slightly drop crotch. 

Measurements in cm. 

Women's Yoga Pants

Measurements in cm. 
Outer Leg Length includes from the top of the waist to the bottom of the pant leg.

Women's Freedom Sweatpants

Outside leg measurement includes waist band.

Measurements in cm. 

Women's Pace Compression Leggings - Original

Measurements in cm. 

Women's Pace Compression Leggings

Measurements in cm. 

Women's Pace 3/4 Compression Leggings

Measurements in cm. 

Women's Pace Bike Shorts

Measurements in cm. 

Socks

All sizes are given in US Sizing 

Arm warmers

Measurement given for bicep width and arm warmer length. Measure around the fullest part of your upper arm in a relaxed position. 

Use the chart below to determine your size. If you’re between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

Approximate measurements only. 

Gloves

Hand Length - Measure from the top of your middle finger to the base of the palm. 

Use the chart below to determine your size. If you’re between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

Chaser Gloves:

Newton Gloves:

Skull Cap

To measure your head circumference, take a sewing measuring tape and wrap around your head so that the measuring tape winds just above the ears, in the middle of your forehead and in the centre back of your head.

Use the chart below to determine your size. If you’re between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. Approximate measurements only.

For further assistance with sizing, contact us here.

Need a quick, easy guide to working out which layer and size is best for you, where you’re going and what you’re doing? Look no further, click here for our super simple guide on what to wear.

Washing and Drying

ioMerino may be naturally stink-resistant, but you’re still going to want to wash it every now and then, so here are a few tips on how best to keep it in tip-top condition.

• Wash similar colours together
• Wash products with prints inside out
• Zip up any zippers
• Use cool machine wash only – DO NOT hot wash
• Use the delicate setting for washing 
• Use regular washing powder or liquid detergent
• DO NOT bleach
• ioMerino is the most comfortable Merino on earth, so you don’t need to use fabric softener
• DO NOT iron prints or labels
• Air dry in the shade, laying flat. Hanging wet wool can distort the shape. If you prefer tumble drying, dry on a low, warm setting. DO NOT hot tumble dry. 
• Cool to warm steam iron inside-out to re-shape, or use a specific wool setting.

Socks

• Turn inside out 
• Use cool machine wash only – DO NOT hot wash.
• Machine delicate to normal wash 
• Use regular washing powder or liquid detergent
• Do not bleach
• Air or line dry. DO NOT tumble dry. 

Beanies

• For best results, hand wash your ioMerino Beanies in warm water.  
• DO NOT hot wash
• DO NOT machine wash
• DO NOT tumble dry. Line dry in shade.
• DO NOT bleach

Storage

• Make sure your garments are clean before storing.
• Store garments in a dry place, sealed tub or plastic bag.
• Garments should be folded rather than hung and kept out of the sun.
• Cedarwood will help keep the moths and wool-loving critter out. 
• Putting your ioMerino into storage over summer? Simple rule - If you have worn it, clean it, then store it. Or keep it out to wear during summer, its great in hot weather too. 

Pilling 

Pilling is a natural process that can occur when shorter fibres come to the surface of the fabric. To help avoid pilling, wash your new garment within three wears, turn garment inside when washing, avoid abrasive surfaces and rubbing and use a more gentle wash cycle. 

What not to do

We’ve all heard about how amazing Merino is and in particular ioMerino, (let’s be honest, we tell you that all the time!), but want the inside scoop on what you should absolutely not do with your Merino? We reveal the top 7 things you should avoid at all costs. Find out here.

Pinning Race Numbers

All the things that make Merino fibres better than Synthetic ones, also make it more prone to pinholes damaging the fabric. This is actually a good thing because it’s what allows it to break down in the environment when you’re done with it rather than sitting around in landfill for the next billion or so years. If you are racing, get a race number belt or some race dots - your Merino top will love you for it. Bottom line, don’t pin your race number to you Merino. 

Ethical. Sustainable. Biodegradable. 

When you buy Merino, not only do you get something that performs the way you want it to, you’re doing the planet a favour as well. Which we think you’ll agree is pretty important for anyone who’s serious about doing the right thing by the environment.

While Merino can be slightly less durable than some synthetics, that’s only because it’s natural and biodegradable. It will eventually break down and go back to where it came from - mother nature. And not in 400 trillion years like your fancy synthetic top.  Some of our fabrics are more suited to skiing and some more suited to 'bush-bashing' than others, so be sure to check out which range is right for you here. 

It’s time we celebrated the fact we’re wearing fabrics that are good for the environment. Read one of the ioMerino ambassadors take on just that; loving and wearing your ioMerino right to end. It’s time we all thought about what he calls ’the hole truth’.

More Questions? 

If we haven’t answered your question in this section or you’d just like to speak to a real-life person, feel free to get in contact with us here. 

Keep up to date on how to care for your merino and what other adventurers do to keep their Merino fresh on our blog, here.  

We love sale time here at ioMerino, but please keep in mind sale items are final and cannot be refunded, so please choose carefully.

For all other stock, we offer a 60 day Absolute Love Guarantee, so if you’re not happy with your purchase for whatever reason, you can send it back to us within 60 days for an exchange or refund.

For your convenience we have an international and an Australian return address.

For more info on our Returns Policy, click here.

Here at ioMerino, we’re dedicated to making gear that’s warm, comfortable AND great quality, so while faulty garments are rare, we’re the first to admit they can happen. We hold a one year warranty on our products with anything after that being considering wear and tear.

If you believe you’ve received a faulty garment, send us a couple of pictures of the defect (smartphone quality is fine) and we’ll evaluate the fault with our Production Team. Once we’ve deemed it’s a manufacturing fault and not wear and tear, we’ll do our best to replace the garment for you. In circumstances where the garment is no longer available, we’ll offer you a refund or store credit.

The fact Merino is a natural fibre is, on one hand, the exact reason it’s so sought after. But on the other hand, it’s naturally not as durable as manmade synthetics, so it’s not hugely uncommon to notice small holes in your Merino from time to time.

Depending on how big the hole is of course, it shouldn’t actually affect the warmth or performance of the garment. In fact, we put together an article that highlights why this is the exact feature that makes it more than, not less than. We’d suggest having a read through it here prior to contacting us about holes.

We don’t usually hold any additional stock other than what’s on the website, so if your size isn’t available online then it is most likely sold out. Generally, if it’s a sale item, we won’t be restocking at this stage, but if it’s a full priced item then let our team know and while we can’t guarantee anything, we’ll do our best to get your size back in stock.

ioMerino Size Guide

Click here to learn more about our different fits and how to choose the size that's right for you.

We strive to make all our products true to size. The sizing charts below are general and not garment specific, but hopefully, it will give you some guidance when choosing your size. In instances where you’re perhaps in between two sizes then take a look at our recommendations below.

For further assistance with sizing, contact us here.

If for some reason you are not 100% satisfied with the size you chose, we’ll happily offer an exchange, refund or store credit on any non-sale garments. For more about our refunds and exchange policy, click here. 

 Men's General Size Chart

Men's Summit Zip Hoodie

Measurements in cm. 

Measurements include ribbed hem.

Sleeve length from pit to hem.

Men's Tracksuit Pants 

Outside Leg measurement (including waist band).

Men's Pace Compression Leggings - Original

Outer leg length measure from top of waist to ankle.

Measurements in cm.

 Men's Stride Track Pants

Leg length measurement includes ankle cuff.

Women's Size Conversion Chart

Women's Size Chart - Altitude 'Contact Fit'

The Altitude range is designed to be a tight, but comfortable, fit. If you size up it will give you a little extra room, but it will still hug your body as that’s what this range is designed to do. If you want a looser fit consider the Ultra or Universal range. 

Women's Size Chart - Universal and Ultra 'regular fit'

These garments are designed true to size, but going up a size in the Ultra will give it a slightly looser fit, whilst remaining sporty. The Universal is already designed as a more casual fit. 

Women's Summit Zip Hoodie

Measurements in cm. 

Measurements include ribbed hem.

Sleeve length from pit to hem.

Women's Stride Tracksuit pants

Measurements do not include the ankle cuff. 

Please keep in mind the style of these pants is slightly drop crotch. 

Measurements in cm. 

Women's Yoga Pants

Measurements in cm. 
Outer Leg Length includes from the top of the waist to the bottom of the pant leg.

Women's Freedom Sweatpants

Outside leg measurement includes waist band.

Measurements in cm. 

Women's Pace Compression Leggings - Original

Measurements in cm. 

Women's Pace Compression Leggings

Measurements in cm. 

Women's Pace 3/4 Compression Leggings

Measurements in cm. 

Women's Pace Bike Shorts

Measurements in cm. 

Socks

All sizes are given in US Sizing 

Arm warmers

Measurement given for bicep width and arm warmer length. Measure around the fullest part of your upper arm in a relaxed position. 

Use the chart below to determine your size. If you’re between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

Approximate measurements only. 

Gloves

Hand Length - Measure from the top of your middle finger to the base of the palm. 

Use the chart below to determine your size. If you’re between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

Chaser Gloves:

Newton Gloves:

Skull Cap

To measure your head circumference, take a sewing measuring tape and wrap around your head so that the measuring tape winds just above the ears, in the middle of your forehead and in the centre back of your head.

Use the chart below to determine your size. If you’re between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. Approximate measurements only.

For further assistance with sizing, contact us here.

As far as production goes, it’s a slightly involved answer, but we’re extremely passionate about doing the right thing by the environment and the people (and creatures!) who help us make our clothes each step of the way, from ‘sheep to shelf’. Our wool is sourced here in Australia, it’s washed and combed in Thailand, knitted into fabric in Australia, then cut and sewn to our Australian design specifications in Fiji where we use a fully unionized and ethical manufacturing company.

For the past couple of years, we’ve been involved with the Fashion Revolution’s ‘Who Made My Clothes’ initiative which encourages people to be curious and ask clothing brands: who made my clothes? You can check out our version here, which goes into a little more detail about our supply chain. From time to time we also make some of our accessories in places like Sri Lanka, but always only with places that continue to meet the same sort of ethical standards.

ioMerino may be naturally stink-resistant, but you’re still going to want to wash it every now and then, so click here for a few tips on how keep it in tip top condition. Learn more about wash, drying, storing and potential Merino wool pilling.

ioMerino is predominantly sold online at ioMerino.com with the exception of a selected group of boutique, independent retail outlets who love adventure and the outdoors as much as we do. View our Store Locator to check out our current locations.

If you’d like to see ioMerino in a store near you, feel free to get in contact with us and let us know the name of your local store and we’ll do our best to get some gear in there soon.

We ship domestically and internationally from our warehouse here in South Australia using DHL, Toll, Star Track and Fast Way.

All orders are processed in Australian Dollars. While the content of your cart is displayed in your nominated currency, you will check out in AUD with the most up to date exchange rate.

Australia - Flat delivery rate is $15, or free for all order over $100.

USA and Asia- Flat delivery rate is $15 AUD, or free for all order over $200 AUD.

Canada/ Europe/ UK - Flat delivery rate is $25 AUD, or free for all order over $250 AUD.

(Please note, if you’re in Europe, the UK or Canada, customs/importing/handling fees will most likely apply, so please look into such fees prior to ordering with us as ioMerino is not liable for such charges.)

Due to customs requirements, we cannot deliver to PO boxes outside of Australia and require either a business or personal street address.

Australian orders are expected to be delivered within 1-4 business days, if placed before midday Monday – Friday. 

International orders are expected to be delivered within 2 – 6 business days, although this may be longer over the Christmas and New Year period due to the public holidays.

Delivery can be subject to custom delays and events beyond our control. Any delivery date or time specified by ioMerino is an estimate only and we’re not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. For more information on our Shipping Policy, click here.

Christmas deliveries: As Christmas approaches, the holiday season will be in full swing and what this means is the chaos of Christmas mail.  We would like to advise that all orders intended for Christmas and New Year should be placed before Wednesday 13th December.

While customs/importing/handling fees are entirely out of our control and we’ve done our best to give you the heads up that they may apply in certain countries, we’ll endeavour to do what we can to help you in this situation, so please contact us if necessary. However, ioMerino is not liable for any additional fees. We use a third party shipping company who are obliged to declare your order value in AUD on your package as a customs requirement.

ioMerino is predominantly sold online at ioMerino.com with the exception of a selected group of boutique, independent retail outlets who love adventure and the outdoors as much as we do. View our Store Locator to check out our current locations.

If you’d like to see ioMerino in a store near you, feel free to get in contact with usand let us know the name of your local store and we’ll do our best to get some gear in there soon.

ioMerino HQ, located in South Australia is our head office only. We do not hold any stock and cannot make sales from our office. All orders are processed in an offsite warehouse.

If you’d like to see ioMerino in the flesh, check out some of the stores we’re stocked at here.

Further assistance, please email our friendly team .

For further assistance, feel free to contact us below.

Email our friendly team here.

or

PH: Australia: +61 8 8209 4198 | United States: 866 459 2775. We will  be out of office between December 22nd – January 3rd so if it is urgent please email our friendly team here, or leave a message and we’ll get back to you as soon as possible.

Please note our Head Office is located in Adelaide, South Australia, so are in the Australian Central Daylight Time Zone (ACDT).

Please be patient with us over holiday period as we’ll most likely be out having some awesome adventures of our own!

Scroll all the way down to the bottom of your ioMerino newsletter and look for the link to ‘unsubscribe’.

Click the link to unsubscribe to no longer receive any future information and updates from ioMerino.

You will be redirected to a confirmation screen which will show that you have been successfully unsubscribed.

Read more about becoming an ioMerino ambassador here.

Or share your adventure stories with us for the chance to win a $50 ioMerino Voucher.  Find out about our ‘Share Your Adventure’ program here. 

For anything else please contact our team directly.