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Promotional T&Cs

ioMerino Promotional Terms & Conditions


Sale items are final and cannot be returned or exchanged for any reason*, so please choose carefully.

We love sale time at ioMerino, but please keep in mind our returns policy will differ during a sale.

Sale items are final and cannot be refunded or exchanged, so please choose carefully. We do not accept returns for a refund on all sale items due to incorrect choice, fit or change of mind.

All prices are as marked. The offer is valid on selected styles and colours listed, while stock lasts.

Discount codes cannot be used in conjunction with any other offer. Exclusions apply, including special event merchandise, unless specified otherwise.

*In the unlikely event that your sale item is deemed to be faulty (as determined by ioMerino), we’ll endeavour to replace it, pending stock availability. If we don’t have a replacement item in stock we’ll issue a refund or store credit.


Orders placed during a unique/ special promotion are only eligible for exchange of size for the same style purchased.

Discount codes are valid with the purchase of full priced product only. Discount codes are not valid in conjunction with sale, other offers or promotional vouchers.


Prices as marked online. Offers cannot be redeemed against a prior purchase. All special promotion or sale offers are for a limited time (unless otherwise stated) and while stocks last.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.


You'll find more about Returns and Exchanges here.

This is where to go for Ordering and Shipping information

We might be able to answer a question you have with our FAQs

Or, get in touch with our friendly ioTeam and Contact Us